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These legal terms set out the rules that govern your use of 520jili, including account access, transactions made through GCash, Maya or GrabPay, and content available on the platform. Access to 520jili depends on local law and is available only where local regulations permit.
520jili operates under a jurisdiction-dependent model. Whether you can access the platform, open an account, and move funds through your e-wallet depends entirely on what local law in your region permits. We do not make blanket claims about licence status or universal availability. Where access is permitted, your use of the platform — including any wallet transaction using GCash, Maya or GrabPay — is governed by these terms in full. You accept them when you create an account and each time you use the platform thereafter. We may update these terms when required to reflect changes in how the platform operates or how local regulatory conditions shift. When we do, the revised version takes effect on its publication date. Continuing to use your account after a revision means you have acknowledged the updated terms. If you disagree with any revision, you may close your account through the settings page. Payment context matters here: a transaction completed via Maya or GrabPay is subject to both our terms and the relevant e-wallet provider's own policies. Our terms cover what happens on this platform; the payment provider's terms govern what happens on their end.
Transactions through GCash are processed on GCash's rails. Our terms apply to how those funds interact with your 520jili account; GCash's own terms govern the wallet side.
When you use Maya to fund your account, Maya's service terms apply to the transfer. 520jili's terms apply from the moment funds arrive in your account wallet.
GrabPay is an accepted payment context under our terms. The same split applies: GrabPay governs the payment leg; we govern the account leg.
Not everything connected to your experience on 520jili falls under a single policy. Understanding what each policy covers helps you know where to direct a question and what rules apply to a specific situation — whether that involves your account, a wallet transaction, a game session or a third-party service you reached from our platform.
Creating, verifying and managing your 520jili account — including login, password changes and closing the account — is fully within scope of these terms. Rules here are set and enforced by us.
Funds moved into or out of your account through GCash, Maya or GrabPay are within scope for how they affect your account balance. The payment provider's own terms govern the transfer itself.
Game content, lobby navigation and promotional material published on 520jili falls within scope. This includes titles from Microgaming, JDB, Spadegaming and Habanero available in the lobby.
External sites, payment portals or services you access through a link on our platform are outside the scope of our legal terms. Those services operate under their own terms and policies.
You have concrete actions available to you under our policy, and they are all reachable without contacting support first. Your account dashboard — accessible after login — shows transaction records, account activity and the current state of your profile details. If something looks wrong, you can correct basic information directly through the profile settings page. For questions that go beyond self-service edits, our support team handles policy-related requests through the contact paths listed on the support page. When you submit a request, include your account ID so we can pull the right records. We aim to acknowledge policy queries in the order they arrive; response times depend on volume. Requests to close your account are handled through account settings, not through support chat, so you retain control over that step without waiting for a response.
Log in and open the transaction history section in your account dashboard. All wallet activity, including GCash, Maya and GrabPay movements, is listed there with dates and amounts.
Name, contact details and linked wallet information can be updated in your profile settings. Follow the fields and verification steps shown on that page — no support ticket needed for standard edits.
Use the email or live chat contact path to submit a policy question. Include your account ID and the specific section of these terms you are asking about so we can give you a direct answer.
The option to close your account sits in account settings. Confirm the steps shown on that page; once submitted, the closure process begins without requiring an additional support interaction.
For legal-specific questions — policy scope, account rights, term revisions or data-related requests — use the contact paths below. General account or payment questions should go through the main support channel; policy queries are handled separately to keep response quality consistent.
Open the chat icon from any page after logging in. Select the policy or legal topic category so your query reaches the right team directly.
Send policy questions to our support email address listed in your account settings page. Include your account ID and the term or section your question refers to.
Account closure, linked wallet changes and privacy preferences are handled inside account settings without needing to open a support ticket. Check that page first.
We collect the account and transaction data needed to operate your account on this platform — not more. Data retention follows what the platform requires to maintain accurate transaction records and to respond to legitimate policy requests. Cookies on the site handle session management and navigation preferences; you can adjust cookie preferences through the banner shown on your first visit or through your browser settings at any time. Account security is your responsibility at the credential level — choose a unique password and do not share login details. On our side, account access is controlled and transaction records are maintained so that any policy request you raise can be matched to the correct account history.
We retain account and transaction records to operate the platform and respond to policy requests. We do not sell personal data to third parties. The data we hold is limited to what your account activity generates.
Cookies manage your session and remember navigation preferences. Adjust your preferences through the cookie banner on first visit or in your browser settings — both paths give you the same control.
Your login credentials are your responsibility. We maintain access logs on the platform side. If you notice unrecognised activity, use the account settings page to change your password and then contact support.
To request a correction to your data or ask how a specific data point is used, send your request via the email support path with your account ID. We handle these requests in the order received.
These are the questions we receive most often about how our legal terms work. If your question is not covered here, use the live chat or email path in the support section above.
Access and the application of our terms depend on local law and whether your region is within the eligible areas. Where access is permitted under local law, these terms apply in full from the moment you create an account.
Our terms govern your account and everything that happens after funds arrive in your wallet. The payment provider — GCash or Maya — governs the transfer leg. Both sets of terms apply to their respective parts of the transaction.
Log in and check your account dashboard first — transaction history and profile details are visible there. For a formal data request, send an email to support with your account ID specifying what records you want reviewed.
Yes. Standard profile details — contact information, linked wallet — can be updated directly in the profile settings page. Follow the fields and verification prompts shown there. Only corrections that require identity verification need a support ticket.
Revised terms take effect on publication. If you do not agree with the changes, you can close your account through account settings. Continuing to use the platform after a revision counts as acknowledgment of the updated terms.
Our legal terms cover your account and activity on this platform. Game content from studios such as JDB, Microgaming, Spadegaming and Habanero is made available through their agreements with us — those commercial arrangements are separate from the terms that govern your account.